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Meeting Customer Tech Demands with the Link at Sheraton

Submitted by Kathie Gonzalez on Nov 14, 2012 - 1:04pm
Posted in Business Travel|Technology

We just read a great article in Hotel Interactive about how hotels are trying to meet and exceed customer tech demands by offering programs and services that (hopefully) differentiate them from the competition. The piece quotes Starwood's Chief Brand Officer Phil McAveety, who talks about the Link at Sheraton, our take on the Internet Cafe. 

"Three and a half to four years ago, Starwood rolled out the Link at Sheraton based on research about what guests want. Fifty percent of all guests spend time at the Link, more than at the gym or in the restaurant. When they are traveling they feel 'I am getting a sense of the place. I am getting a sense of the people.' People are working on weekends, working on the beaches. People want to work in public spaces. So you have to have Wi-Fi in public spaces. Look around you. This is how people are working. Work, charge, connect. Creating the access ports. You've got to do that."

We agree! Have you used the Link at Sheraton at the Sheraton Denver Downtown Hotel? What is most useful to you about the space - the fact that you can work, relax, socialize or stay connected? Or all four?

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