Frequently Asked Questions
Banquet Service Charge and Sales Tax
All food and beverage is subject to 24% service charge and 8% sales tax, which is subject to change.
No Fee or charge is a tip, gratuity, or service charge for employees.
Banquet Guarantees and BEO's
The client, or person or party making arrangement on behalf of the client, must submit to the hotel no later than 12 noon (EST), three business days (72 hours) prior to the schedule function (weekends and holidays are not included), a guaranteed number of guest attending all planned functions.
The guaranteed numbers of attendees shall constitute a guarantee, not subject to reduction, for which charges will be assessed accordingly. Should the client not notify the hotel of a final guaranteed number, the hotel shall use the agreed number from your contracted schedule of events and function space as the final guarantee.
Your signature on the BEO indicates your acceptance of the guarantee number, event details listed on the beo and the hotels terms and conditions.
For events to held on, Monday and Tuesday, notification of guaranteed attendance must be submitted no later than 12 noon (est) on the preceding Wednesday. for functions to be held on Wednesday, notification of guaranteed attendance must be submitted no later than 12 noon (est) on the preceding Thursday. in some instances, more advanced notice of attendance may be required due to menu complexity, holidays, delivery or other constraints
Guarantees for kosher plates or meals must be received no later than 12 noon (est) 2 weeks (14 business days) prior to the event date. Weekends and holidays are not included
Guarantees for choice of menu selections must be received no later that 12 noon (est) 2 weeks (14 business days) prior to the event date. weekends and holidays are not included
The over set for events will be 3% above the guarantee figure, not to exceed 50 seats. The over set does not apply to food or beverage. Additional fees apply for food and beverage per set over the final guarantee
Within a 72 hour period, the guarantee can be increased, but not subject to reduction
Early Guestroom Departure
Guests who check out of their hotel room prior to the schedule departure date confirmed at the time of check-in will be charged a fee of $50.00
High Speed Internet Access
The Sheraton Denver Downtown offers complimentary wired and wireless internet through the Link@Sheraton experienced with Microsoft. Connect on our terminals or bring your laptop for complimentary wireless broadband. This internet is extended to hotel guests as well as non-hotel guests.
In guest rooms access is available via wired internet. The cost is $10.72 for a 24 hour period of time.
The Sheraton Denver Downtown Hotel event space features high speed internet access wired and wireless capabilities.
Keys to Meeting Space
Keys for all meeting space doors may be ordered through your Catering/Convention Services Manager $25 per re-keyed room.
Please reach out to your Catering/Convention Services Manager for more information on securing your meeting room.
Nextels / Two Way Radios
The Sheraton Denver Downtown provides up to two Nextels/Two Way Radios per group, complimentary. These come pre-programmed with the on-site hotel staff numbers.